Shipping Policy

Thank you for choosing Onyourshelf for your crockery needs. We want to ensure a smooth and convenient shipping experience for you. Here’s a brief overview of our shipping policy:

Processing Time:

      • Orders within Lahore are delivered within 3 days. Order out of Lahore take 5 working days.
      • Please note that personalized or custom-made items may require additional processing time, which will be mentioned on the respective product pages.

Shipping Methods:

      • We offer reliable shipping options to deliver your crockery.
      • During the checkout process, you can choose the shipping method that suits your needs.

Shipping Fees:

      • Shipping fees are calculated based on the total weight, dimensions, and destination of your order.
      • You will see the shipping costs at the checkout before finalizing your purchase.

Estimated Delivery Time:

      • The estimated delivery time depends on your location and the chosen shipping method.
      • Once your order is shipped, we will provide you with a confirmation email containing the tracking information.

International Shipping:

      • Currently we are not offering international shipping.

Order Tracking:

      • If you want to track your order  please contact our customer support. You can call us directly or WhatsApp on numbers  03239666388

Damaged or Lost Shipments:

    • Please notify us via email, text or dm (within 2r hours of receiving it) if you receive anything broken, damaged or you have a change of heart to claim replacement or refund 💗
    • For lost shipments, please reach out to our customer support, and we will investigate the matter with the shipping carrier.

For more detailed information, please refer to our complete Shipping Policy on our website. If you have any questions or concerns, our customer support team is here to assist you.

Note: This shipping policy is subject to change, and any updates will be posted on our website.

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